Public Offer for Masters (Service Providers)
Version: v1.2 Last updated: May 9, 2026
1. General provisions
1.1. This document is a public offer by UBASE LLC (hereinafter — the “Platform”, “UBASE”), addressed to individuals providing household services (hereinafter — the “Master”, “Service Provider”).
1.2. Acceptance of the offer is completing the registration and identification procedure on the Platform, as well as confirming agreement with the offer terms in the App interface.
1.3. This document defines the terms of cooperation between the Platform and the Master under a contract for information-technology services.
1.4. The Platform is not the employer of the Master. The Master acts as an independent service provider (self-employed or a sole proprietor), independently organizes their activity, bears entrepreneurial and tax risks, uses their own tools, and is not subject to the Platform’s internal labor regulations.
1.5. UBASE is an operator of a digital information platform and provides information-technology services. UBASE is not a party to the contract for repair work, the Master’s employer, a payment organization, an escrow service, or a recipient of the Customer’s payment for repair work.
1.6. The Platform acts as an information intermediary between the Master and the Customer. The Platform does not provide Customers with work-performance services and is not a party to the contract for work between the Master and the Customer. The contract for work arises directly between the Master and the Customer at the moment the Master accepts an Order in the App.
2. Terms and definitions
| Term | Definition |
|---|---|
| Platform | The UBASE mobile app and related services |
| Master | An individual who has passed selection and provides services through the Platform |
| Customer | An individual who has placed an order through the App |
| Order | The Customer’s request for work to be performed |
| Price list | A list of standard jobs with prices approved by the Platform |
| Checklist | A list of work compiled by the Master from the Price list for a specific order |
| Commission (Service fee) | The Platform’s fixed remuneration for information-technology services, charged from the Master’s UBASE balance after the Customer approves the entire Checklist in the App (clauses 5.2.4–5.2.5). It is not a deduction from the Customer’s payment for the repair |
| Balance | The Master’s virtual account in the App |
| Shift | The Master’s period of activity (“I’m on shift” mode) |
| Electronic actions | Actions in the App, including accepting orders, confirming terms, replying in the interface, which the parties recognize as legally significant |
3. Subject of the offer
3.1. The Platform provides the Master with access to orders from Customers through the UBASE mobile app, as well as digital tools for accepting an order, managing statuses, agreeing the checklist, communication and recording the order history.
3.2. The Master undertakes to perform the obligations assumed toward the Customer with quality, complying with the service terms described in sections 5 and 7 of this offer.
3.3. The Platform receives remuneration for its own information-technology services in the amount and manner established by section 6 of this offer.
3.4. The Platform does not become a party to the contract for repair work between the Master and the Customer. The obligations for the actual provision of repair services arise directly between the Master and the Customer after the order is accepted and the Checklist is agreed.
3.5. This offer does not guarantee the Master a volume of orders, a minimum income, constant workload, or exclusive access to orders.
4. Registration and selection
4.1. Requirements for the Master
- Age: at least 18 years
- Citizenship or residence permit of the Republic of Uzbekistan
- A smartphone with internet access
- At least 1 year of experience in the stated category
4.2. Registration procedure
4.2.1. The Master passes identification via MyID (state system). The full name and passport data are confirmed automatically.
4.2.2. The Master fills in a form: category, experience, work area.
4.2.3. After approval, the Master gains access to the trial period (1 order).
4.2.4. Photos of completed work are not required at registration. The Master may upload photos to the profile later (optional).
4.2.5. The Platform may request additional documents, identity confirmation, photos, bank-details information and other data necessary for admitting the Master, continuing cooperation, fraud-prevention checks and compliance with the law.
4.3. Trial period
- The first order is performed without charging the service fee from the Master’s UBASE balance
- The Platform requests feedback from Customers
- With an average rating ≥ 4.0 — the Master gains full access
- With any order’s rating < 3.0 — admission is refused
5. Order performance procedure
5.1. Receiving an order
5.1.1. The Master switches their status to “I’m on shift” mode.
5.1.2. When an order arrives, the Master receives a notification in the App.
5.1.3. The Master has 30 seconds to accept the order. If there is no response, the order is passed to the next Master.
5.1.4. The Master may handle only one active order at a time.
5.1.5. The Customer, meanwhile, may have up to 3 active orders in different categories at once within the Platform’s rules; however, each specific Master handles only their own assigned order.
5.1.6. The Master’s acceptance of an order in the App is confirmation of readiness to perform the order on the Platform’s terms, to arrive at the specified address and to comply with the service rules.
5.2. Performing an order
5.2.1. After acceptance, the Master heads to the Customer. Location is shared with the App.
5.2.2. Upon arrival, the Master inspects the scope of work and compiles a Checklist from the Price list.
5.2.3. The Master has no right to set prices independently or bargain with the Customer.
5.2.4. The Checklist is sent to the Customer for approval through the App.
5.2.5. Work begins only after the Customer’s approval.
5.2.6. During the work, the Master marks the completed Checklist items.
5.2.7. If additional work is required, the Master adds it to the Checklist from the Price list and requests the Customer’s approval.
5.2.8. The Master may not perform work not agreed in the App as part of a UBASE order, if such work is subject to inclusion in the Checklist under the service rules.
5.3. Completing an order
5.3.1. After completing all the work, the Master taps “Work completed”.
5.3.2. The Customer confirms acceptance in the App.
5.3.3. Payment for the repair work is paid by the Customer to the Master directly under the confirmed Checklist and the Platform’s minimum order amount rules, and is not credited via the UBASE balance. The Platform charges the UBASE service fee upon the Customer’s approval of the entire Checklist (clauses 5.2.4–5.2.5) in the manner of section 6.3; the Customer’s confirmation of acceptance of the performed work under clauses 5.3.1–5.3.2 does not entail an additional charge of the service fee for the same order.
5.3.4. Data about the order, statuses, confirmations, correspondence and the parties’ actions in the App may be used by the Platform as evidence of the order’s circumstances, including in dispute resolution and the application of measures to the Master.
5.3.5. From the moment the Customer confirms acceptance (clause 5.3.2), the guarantee period for the performed work begins under the document “MASTER_WARRANTY.md”. The Master undertakes to comply with the Guarantee terms throughout the guarantee period.
6. Commission and payment
6.1. Commission amount
| Type | Platform commission |
|---|---|
| After the Customer approves the entire Checklist | 20,000 UZS (charged from the UBASE balance) |
| Trial period (first order) | 0 UZS (the service fee is not charged) |
6.2. Payment for the repair
6.2.1. The Customer pays the cost of the repair to the Master directly.
6.2.2. The UBASE Platform does not accept the Customer’s payment for the repair and is not a recipient of the Master’s revenue.
6.2.3. The cost of the work under the confirmed Checklist is paid by the Customer to the Master directly. A separate fixed call-out fee is not charged to the Customer; compensation for the call-out is accounted for in the minimum-order-amount model and the single Checklist payment total.
6.2.4. The Master independently prepares and issues the documents confirming receipt of payment for the repair work, where such an obligation is provided for by the legislation of the Republic of Uzbekistan.
6.3. Payment for UBASE services
6.3.1. To accept an order, the Master maintains a UBASE balance.
6.3.2. When an order is accepted, the Platform reserves a reserve amount of 20,000 (twenty thousand) UZS.
6.3.3. At the moment the Customer approves the entire Checklist in the App (clauses 5.2.4–5.2.5), the Platform charges 20,000 (twenty thousand) UZS as payment for UBASE services. The service fee is not charged again upon the Customer’s subsequent confirmation of acceptance of the performed work.
6.3.4. If the order does not take place under the Platform’s rules, the reserve amount is returned to the Master’s balance.
6.3.5. The UBASE service fee is not a deduction from the Customer’s money for the repair and does not mean that UBASE participates in the settlements between the Master and the Customer for the repair.
6.4. Advance payment for the Platform’s services and refund of the unused remainder
6.4.1. The funds deposited by the Master through topping up the UBASE balance are an advance payment for the Platform’s information-technology services under this Offer.
6.4.2. The UBASE balance reflects the unused remainder of the Master’s advance payment and is used to temporarily reserve the service fee when an order is accepted and to charge the service fee under section 6.3 once the conditions for charging it occur.
6.4.3. The UBASE balance is not an electronic wallet, a payment account, a deposit, an escrow account, or a wallet for receiving the Master’s earnings. Payment for repair work goes to the Master directly from the Customer and is not credited to the UBASE balance.
6.4.4. UBASE does not provide the Master with a function to freely transfer, withdraw or receive earnings via the UBASE balance in the App interface. The Master may contact support with a request to refund the unused remainder of the advance payment if there are no active orders, disputed transactions, debt or other obligations to the Platform.
6.4.5. The refund of the unused remainder of the advance payment is carried out through an internal procedure after a check, within the time frame and by the method established by the Platform and the payment provider.
6.4.6. The minimum amount and refund timing may be set by the rules of the Platform and the payment provider. The refund of erroneous charges, disputed transactions or the remainder upon termination of the agreement is also governed by sections 8.3 and 12.3.
7. Quality standards
7.1. The Master undertakes to:
- Arrive at the site at the stated time
- Perform the work with quality and care
- Clean up the workplace after themselves
- Be polite and tidy
- Carry the necessary basic tools
7.2. The Master is prohibited from:
- Bargaining with the Customer over prices
- Demanding payment for work outside the Checklist agreed in the App or bypassing the recording of the order in the service
- Leaving the workplace without cleaning up
- Offering the Customer to work “off-app”
- Disclosing Customers’ personal data
- Passing themselves off as an employee, representative or branch of the Platform beyond the authority expressly granted by the service
7.3. Quality guarantee
7.3.1. For all work performed through the Platform, the Master provides the Customer with a quality guarantee for a period of 6 (six) months from the day the Customer accepts the work.
7.3.2. The terms and procedure of the guarantee are in the “UBASE Master Work Quality Guarantee”. The Master accepts the Guarantee by a separate electronic acceptance at registration in the App.
7.3.3. The Master’s acceptance of this offer constitutes an undertaking to comply with the Guarantee terms when performing each order through the Platform.
7.3.4. The guarantee is provided in accordance with the requirements of the Law of the Republic of Uzbekistan “On Protection of Consumer Rights” No. 221-I dated 26.04.1996 (as amended by ZRU-746 dated 18.01.2022), article 19.
7.3.5. The list of cases not covered by the guarantee (natural wear and tear, intervention by third parties, changes to the work site made by the Customer after acceptance, force majeure, the Customer’s breach of the Master’s instructions, orders in the “Cleaning” category) is given in the “UBASE Master Work Quality Guarantee”, clause 2.3.
8. Rating and blocking
8.1. Rating system
8.1.1. After each order, the Customer gives a rating (1–5 stars).
8.1.2. The rating is calculated as the average over the last 50 orders.
8.2. Consequences of a low rating
| Condition | Action |
|---|---|
| Rating below 4.0 | Warning |
| Rating below 3.5 | Temporary suspension (7 days) |
| 3 complaints within a month | Temporary suspension |
| Rating below 3.0 | Removal from the Platform |
| Systematic cancellations | Reduced rating and assignment priority; on recurrence — a suspension |
8.3. Appeals
8.3.1. The Master may appeal a suspension via the support service within 7 days.
8.3.2. The Platform undertakes to review the appeal within 48 hours.
8.3.3. During the review of complaints, signs of fraud, documents or incident circumstances, the Platform may temporarily restrict the Master’s access to new orders, withdrawal of the UBASE balance remainder, and certain service features. The restriction period may not exceed 30 calendar days from the moment the Master is notified. If the review is not completed within that period, the Platform must notify the Master of an extension with reasons. If the review is completed and no violations on the Master’s part are confirmed, the Platform must lift the restrictions and unblock the withdrawal of the UBASE balance remainder immediately, but no later than 24 hours from the moment the decision is made.
9. Order cancellation by the Master
9.1. Before starting toward the Customer: no consequences in one-off cases, but systematic cancellations affect the rating and assignment priority.
9.2. On the way to the Customer: no monetary penalties apply. A cancellation lowers the rating and the priority for assigning new orders.
9.3. After arrival: no monetary penalties apply. A significant reduction of the rating and assignment priority; a temporary ban on accepting new orders is possible.
9.4. Systematic cancellations lead to a suspension (see section 8.2).
9.5. If a cancellation is caused by a false address, the Customer’s unavailability, a safety threat, lack of access to the site, or other confirmed circumstances beyond the Master’s control, the Platform may disregard such a cancellation when calculating the rating and priority, based on the review results.
10. Taxation
10.1. The Master is solely responsible for paying taxes in accordance with the legislation of the Republic of Uzbekistan.
10.2. UBASE is an operator of a digital information platform and provides information-technology services. UBASE does not check the Master’s tax status at registration. The Master is solely responsible for registering as self-employed/a sole proprietor and for complying with tax law.
10.3. The Platform does not withhold tax from the Master’s revenue. The Master independently reports the income and pays the tax through Soliq.
10.4. Details are in the “Tax Policy” document (available on request from support).
10.5. The Master is solely responsible for issuing a receipt for the repair, keeping records, declaring income, complying with the requirements for cash and cashless settlements, and other mandatory requirements of the legislation of the Republic of Uzbekistan.
11. Personal data
11.1. At registration, the Master consents to the processing of personal data in accordance with the Law of the Republic of Uzbekistan “On Personal Data” (ZRU-547). Consent is given separately from acceptance of this offer.
11.2. The Platform processes the following personal data of the Master:
- Full name, date of birth, ID-card number (via MyID)
- Phone number
- Location data (solely during the period of an active order, not in standby mode)
- Photos of the profile and completed work (when added by the Master)
- Order history, rating, reviews
- Bank details for topping up/refunding the UBASE balance
11.3. Purposes of processing: providing the Platform’s services, assigning orders, Customer navigation, calculating the rating, resolving disputes, fraud-prevention checks, performing obligations under this offer.
11.4. The Master has the right to:
- Request information about the data processed
- Demand the correction of inaccurate data
- Demand the deletion of personal data (except for data the Platform is required to keep in accordance with the law — financial records are kept for 5 years)
- Withdraw consent to processing (subject to the inability to further use the service)
11.5. The Master’s phone number is not shared with the Customer directly. Communication is carried out through the Platform.
11.6. Details are in the Privacy Policy.
12. Termination of the agreement
12.1. The Master may end the cooperation at any time, provided:
- There are no active orders
- All debts to the Platform are settled
12.2. The Platform may terminate the agreement with the Master in case of:
- Systematic breach of quality standards
- A rating below 3.0
- Fraudulent actions
- Loss of the status required to work on the Platform
- Failure to provide, or inaccuracy of, mandatory documents and information
12.3. Upon termination, the remaining funds on the Balance are paid out within 7 business days, unless they are temporarily withheld for the period of a lawful check, dispute review, refund of erroneous charges, or performance of the Master’s obligations to the Platform.
13. Final provisions
13.1. The Platform may change the offer terms, notifying Masters through the App at least 14 days in advance.
13.2. The parties recognize the legal force of notifications sent through the App interface, SMS, email and other communication channels specified by the Master at registration or while using the service. A notification is deemed received: immediately — when displayed in the App interface; 24 hours after sending — for in-app notifications, SMS and email.
13.3. Disputes between the Master and the Platform are subject to initial resolution through the Platform’s support service. The review period for a request is up to 10 business days. If resolution is impossible, the dispute is reviewed in the manner established by the legislation of the Republic of Uzbekistan.
13.4. In case of a dispute between the Master and the Customer about the quality, scope or cost of the work, the Platform acts as a mediator: it reviews the circumstances based on the App’s data (checklist, statuses, correspondence) and issues a recommendation. The Platform’s recommendation does not deprive the parties of the right to go to court. Disputes about the quality of the work raised within the guarantee period are additionally governed by the “UBASE Master Work Quality Guarantee” and the Law of the Republic of Uzbekistan “On Protection of Consumer Rights”.
13.5. The Platform’s dispute review period is up to 48 hours from the moment of the request.
14. Force majeure
14.1. The parties are released from liability for non-performance of obligations under this offer if it is caused by force majeure circumstances: natural disasters, epidemics, military actions, acts of state authorities, mass disruptions of telecommunications networks and other circumstances beyond the parties’ control (art. 333 of the Civil Code of the Republic of Uzbekistan).
14.2. The party affected by force majeure circumstances must notify the other party within 3 business days.
15. Legal basis
This offer is drawn up on the basis of:
- The Civil Code of the Republic of Uzbekistan, art. 369–373 (public offer), the “Contract for Work” chapter
- The Law “On Protection of Consumer Rights” dated 26.04.1996 No. 221-I (as amended by ZRU-746 dated 18.01.2022)
- The Law “On Electronic Commerce” dated 29.09.2022 No. ZRU-792
- The Law “On Personal Data” ZRU-547
- The Law “On Payments and Payment Systems” ZRU-578
- The Tax Code of the Republic of Uzbekistan ZRU-756
- The Labor Code of the Republic of Uzbekistan ZRU-872 (regarding the distinction between labor and civil-law relations)
Details:
UBASE LLC
Republic of Uzbekistan, Tashkent
TIN: _________________
Settlement account: _________________
Bank: Uzum Bank
Email: [email protected]
Phone: _________________